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SALON POLICY

Here at Aerial Studio we pride ourselves on offering the most seamless and positive experience possible. As our salon grows we want to continue to service as many clients as we can to achieve their hair goals. 

 

Credit card details will be required to secure your appointment. Your payment data will be encrypted and kept on a secure system to ensure your details are safe.

We require 48 hours notice for all cancellations. Cancellations within 48 hours of the scheduled appointment time will incur a cancellation fee of 50% of the service charge.

 

Same day cancellations and no-shows will be charged the full cost of their service as a cancellation fee. In these cases it is impossible to re-fill your appointment slot which causes a significant loss to our business. We trust you understand. 

Clients that arrive more than 20 minutes late will be charged a cancellation fee of 50% of the service charge and will need to reschedule their appointment.

 

For all appointments booked within the 48 hour period that require cancellation, please provide 5 hours notice. Failure to do so will result in a cancellation fee. 

 

We do not offer refunds however if you are not satisfied with your colour, please contact the salon within two weeks of your appointment and we would be more than happy to arrange an adjustment free of charge.

PLEASE NOTE: at Aerial we are extremely empathetic to any last minute medical or personal emergencies that may impact a client’s appointment and will of course offer discretion for any sudden cancellations of this nature. 

Aerial Studio accepts; Visa/Mastercard Debit Cards, Visa/Mastercard Credit Cards, EFTPOS Debit Cards and cash. All merchant fees are paid by Aerial Studio.

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